Privacy Policy

At Lilibet Casino, we treat personal data like money: handle it carefully, keep it protected, and don’t pass it around for no reason. This Privacy Policy explains what we collect, why we collect it, how we use it, and what choices you have. If you keep playing after we update this policy, that counts as acceptance of the updated version, so it’s worth checking in from time to time.

Data Processing

We process personal data to run the casino properly and to meet our legal and regulatory obligations. That includes creating and maintaining your account, giving you access to games, handling deposits and withdrawals, and applying responsible gambling and anti-fraud controls.

Some of this processing is necessary to provide the service you’re asking for. Some is required to meet compliance duties like identity checks and anti-money laundering controls. We don’t do it for fun, and we don’t collect data “just in case.”

Legal Basis and Responsible Use

We use your data on specific legal grounds, depending on the situation:

  • Contractual necessity: to create your account, provide gaming access, and process payments
  • Legal obligations: to meet KYC, AML, and record-keeping duties
  • Legitimate interests: to keep the site secure, prevent abuse, and improve performance
  • Consent: for marketing messages and certain optional cookies

If we rely on consent, you can withdraw it at any time through your account settings or by contacting support.

Collection of Information

We collect personal information through your use of our website and services. The types of data we may collect include:

  • Registration and account data: name, date of birth, address, email address, phone number, username, and account preferences
  • Verification data: identity documents, proof of address, and payment method checks where required
  • Payment and transaction data: deposit and withdrawal records, payment method details, and transaction reference information
  • Device and technical data: IP address, device type, browser information, operating system, and security signals used for fraud prevention
  • Usage data: pages visited, session timestamps, gameplay activity logs, and feature usage
  • Communication records: messages and support interactions via live chat, email, or other channels

We only ask for what we need to run the service and meet compliance requirements.

Usage of Information

We use your personal data for specific operational and compliance purposes, including:

  • Creating and managing your account
  • Providing access to games and casino features
  • Processing deposits, withdrawals, and other transactions
  • Completing identity verification and affordability-related checks where required
  • Detecting and preventing fraud, chargebacks, and account misuse
  • Monitoring for suspicious activity and meeting anti-money laundering obligations
  • Delivering customer support and resolving account issues
  • Maintaining site security and protecting player accounts
  • Improving website performance, troubleshooting, and product analysis
  • Sending marketing communications only when you have given consent

We do not sell or rent your personal data. That business model belongs to people you should avoid.

Marketing Communications

If you opt in, we may send promotional messages about Lilibet Casino offers, rewards, and updates. You control this.

  • You can stop marketing messages through your account settings
  • You can also contact support to opt out
  • Service messages related to account security, verification, payments, or policy updates may still be sent, since they’re part of operating your account safely

Disclosure of Information

We share personal data only when it’s necessary to provide our services, meet legal duties, or protect the platform. When we share data, it is done under confidentiality obligations and with appropriate safeguards.

We may share data with:

  • Payment providers and banking partners: to process deposits and withdrawals and manage payment risk
  • Identity and verification providers: for KYC checks, document validation, and fraud screening
  • Technical service providers: hosting, security monitoring, analytics, and platform support services
  • Group companies: where needed for operational support, compliance, or customer service
  • Regulators, authorities, and law enforcement: when required by law or when necessary to prevent fraud or financial crime

We don’t share data for someone else’s marketing.

International Data Transfers

Some of our service providers may process data outside the UK. When that happens, we use appropriate safeguards designed to protect your information, including contractual protections and security controls suitable for GDPR-aligned requirements.

Data Security and Retention

We use security measures designed to protect personal data against unauthorized access, alteration, disclosure, or loss. These measures include encryption in transit, access controls, monitoring tools, and internal procedures that limit who can access sensitive data.

We keep your personal data only for as long as needed to:

  • provide the services you requested
  • meet legal and regulatory retention requirements
  • resolve disputes and enforce our terms
  • prevent fraud and financial crime

Where required by anti-money laundering rules, certain records may be retained for a minimum period after account closure. Once retention obligations expire, data is deleted or anonymised.

Cookies and Tracking

Lilibet Casino uses cookies and similar technologies to keep the site working properly and to improve performance. Cookies can also be used for analytics and marketing, depending on your settings and consent.

Cookies may be used to:

  • keep you logged in and secure your session
  • remember preferences such as language and display options
  • measure site performance and diagnose issues
  • help prevent fraud and suspicious behaviour
  • support marketing only where you have agreed to it

You can manage cookies through your browser settings. Blocking certain cookies can affect site functionality, including login and cashier actions.

Your Rights and Contact Information

You have rights over your personal data, subject to legal and regulatory limits. These rights can include:

  • access to the data we hold about you
  • correction of inaccurate or incomplete information
  • deletion requests in situations where we no longer have a lawful reason to keep the data
  • restriction or objection to certain processing activities
  • withdrawal of consent for marketing at any time
  • data portability where applicable under data protection rules

If you want to make a request, contact our support team and ask for the Data Protection contact. If you believe your rights have been breached, you may also raise a complaint with the relevant data protection authority.

If you have questions about how Lilibet Casino handles personal data, contact us through the support channel listed on the website, and we’ll point your request to the right team.